FREQUENTLY ASKED QUESTIONS

It is not possible to restore a security key with the same serial number. A new key will be issued to replace the lost or damaged one, subject to payment according to the current price list. All active subscriptions from your old key will be transferred to the new one free of charge, allowing you to resume your work as before.

No. When you purchase the software, one graphics package of your choice is included in the price. The subscription for this package is valid for one season (typically 9 months).

Yes, you can broadcast for any league using a single security key. You simply need to purchase the required graphics package for the desired period. The minimum subscription period for an additional graphics package is one month.

An unlimited number of graphics packages can be activated on a single security key.

Graphics packages are developed by our in-house designers. You need to provide your league’s brand book, and we will create a custom graphics package in full compliance with your branding requirements. The development process typically takes from one to three months.

If your Internet connection is working, the issue is most commonly caused by incorrect firewall (or corporate network/proxy) settings that block access to the authorization server.
You can check authorization server connectivity using the following commands:

bash
ping vh126.by2010.hb.by
tracert vh126.by2010.hb.by

Check service availability on port 80 (PowerShell):

powershell
tnc services.hockeytek.com -Port 80

If your internet connection is active and you are not using a proxy or third-party antivirus, the issue is likely caused by the built-in Windows Firewall. You need to add the software's executable file to the exceptions list or allow outgoing connections on port 80